Made-to-Order Policy
As each piece is built to order, all items are final sale. They are not eligible for return, exchange, or refund once fabrication has begun.

Order Cancellations
You may cancel your order for a full refund at any time before fabrication begins. Orders are non-cancellable once in production.

Delivery & Inspection
Please inspect your furniture upon arrival.

• Visible Transit Damage: Must be noted on the carrier's receipt and reported to us with photos within 48 hours of delivery.
• Concealed Damage or Defects: Must be reported to us with photos within 14 days of delivery.

Timely reporting allows us to handle the claim with the carrier and provide a remedy.

Manufacturing Defects & Warranty
We do not offer a written (express) warranty. However, if a manufacturing defect is confirmed, our obligation is to:

1. Repair the defective component; or
2. Replace it if repair is not feasible; or
3. Provide a refund or credit if neither repair nor replacement is feasible.

This policy does not limit any non-waivable statutory rights or legal warranties applicable in your province or state.

Please Note: Product images are for representation purposes only. Actual wood color, grain, finish, and upholstery tone or texture may vary slightly due to factors such as natural material variations, lighting conditions, screen display settings, dye lots, and finishing techniques. Each piece is handcrafted and unique.